IT, online stores and brand protection · Czechia and Slovakia
End-user licence terms (EULA)
Licence terms govern your relationship with everyone using your software. A EULA copied from another product protects someone else's business model. We prepare tailored terms covering licence scope, restrictions, updates, liability and specific consumer rules. For apps, desktop software, SaaS and digital content, in Slovak and Czech versions.
- Tailored to the product and sales model
- Consumers and business customers
- Prices agreed upfront
What we'll do for you
A focused product service — terms tailored to one product and sales model, with a clear scope and price upfront.
Select an item to see the details.
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Tailored licence terms
Licence scope, permitted and prohibited use, updates and product changes, duration and termination, liability and limits — based on your product and business model.
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Consumer rules
Specific consumer requirements — digital content, withdrawal and loss of that right upon immediate delivery, and prohibition of unfair terms — so the EULA does not become evidence against you.
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Acceptance and implementation
Recommendations on where and how to display terms and obtain acceptance — during installation, registration or purchase — so they actually bind users.
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Language versions
Slovak and Czech legal versions, with English on request. One round of comments is included; further amendments are agreed upfront.
Deliverableproduct-specific licence terms with recommendations for valid acceptance
How it works
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- Consultationday 0
We review the product, sales model and audience and confirm scope and price.
- Draft terms
We prepare a tailored EULA with an explanation of key provisions.
- Implementation
We incorporate comments and deliver the terms with instructions for valid acceptance.
Every software product is sold with licence terms — the question is whether they are yours or taken at random. A EULA determines what customers receive for their money and where your liability ends; it is one of the first documents a buyer examines when acquiring the company.
We write concise, clear and enforceable terms around the product and business model, in Slovak and Czech, with English on request.
No-obligation enquiry
Ready to start?
Send us an enquiry. We usually reply within 24 hours with a price confirmation and next steps. The first 30-minute consultation is free and commits you to nothing.
- 1Send your enquiry via this form
- 2Usually within 24 h you get a price confirmation and plan
- 3We start work only after your approval
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What clients ask
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Why do I need a EULA if I have sales terms?
Sales terms address the purchase — price, payment and delivery. Licence terms address use: what users may and may not do, consequences of breach, updates and termination. Software and digital products need both, and the documents must be coordinated rather than copied from two different sources.
Is a EULA binding if the user only clicks to accept?
It can be, if acceptance is arranged correctly: terms available beforehand, an active user action and evidence. Implementation is often the weak point, so the service includes specific instructions on where and how to obtain acceptance that makes the terms binding.
We sell to consumers. What must not appear in the EULA?
Unfair consumer terms are ineffective, including unreasonable liability exclusions or unilateral changes without a withdrawal right. Digital content also has specific withdrawal and conformity rules. We prepare terms that respect consumer law — promises that do not stand up harm you in a dispute more than their absence.
We distribute through the App Store. Do we need our own EULA?
Platforms provide a standard licence agreement that applies unless you supply your own, primarily protecting the platform. Your own EULA lets you set the licence scope and rules for your product, but must respect the platform's minimum requirements. We prepare it to avoid conflicts with App Store or Google Play rules.
Does using open-source software affect the terms?
Yes. Open-source components have their own licences, some imposing requirements on licensing the resulting product. The EULA must be compatible. We flag components needing attention before they become an issue in a company sale or customer audit.
Legal Q&A
Common questions on this topic
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We sell online courses. Can our terms say course fees are non-refundable?
Not in that form. A consumer buying remotely has a 14-day withdrawal right that cannot be waived in advance, so the clause is invalid and may attract a fine. The law offers digital content sellers a lawful route: the right ends when supply begins if the customer expressly consented, acknowledged being informed of the loss of that right and received confirmation. This is addressed through checkout, rather than a sentence in the terms.
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May our licence terms prohibit a back-up copy and the study of our software?
Not entirely. Copyright law allows a lawful user, without the author's consent, to make a back-up copy of a program, to study and test how it functions, and to decompile the code to the extent necessary to achieve interoperability with another program. The EU directive which the Act implements declares contractual provisions contrary to those entitlements void from the outset. Licence terms should therefore prohibit what the law does not give the user: copying beyond the licence, disclosure of information obtained by decompilation, and its use to develop a similar program.
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A customer wants to resell a licence to our software. May we prohibit that?
It depends on what you sold the customer. If it received a copy of the program with a licence for an unlimited period for a one-off price, the author's right to control further sale of that copy has been exhausted within the EU, and a prohibition in the licence terms will not prevent it. The customer must, however, make its own copy unusable and may not divide a multi-user licence. With a subscription, a licence limited in time or SaaS, no sale of a copy takes place and assignment of the licence is subject to the contract and to the author's consent.
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Further reading
Limitation of liability in EULAs and SaaS terms: what stands up against businesses and against consumers
Almost every set of licence and SaaS terms contains an exclusion of liability taken from a foreign template. In Slovakia, as between businesses, it is constrained by the ban on waiving damages in advance; in Czechia, by statutory exceptions; and against consumers most such sentences are invalid. This article is for software providers who want a limit that will actually hold up in a dispute.
Read more →
Updates and changes to an application: what you may change for a customer who has already paid
Applications and SaaS services change constantly, but towards consumers the Civil Code sets their provider clear duties and clear limits. The provider must supply the updates needed to keep the product in conformity with the contract, and may change features beyond that only on grounds agreed in the contract. This article is for application developers and providers of digital services.
Read more →
A dispute over a .sk, .cz or .eu domain: court or alternative dispute resolution
A domain carrying your name or brand can be obtained from its holder either by a court action or in faster alternative dispute resolution under the registry rules. Each extension has different conditions. This article is for companies and e-shops deciding which route to take.
Read more →