IT, online stores and brand protection · Czechia and Slovakia
Legal services for online shops
Terms from one template, a cookie banner from a plugin, a carrier agreement signed unread. This is how most online shops arrange their legal affairs. It works until an inspection, dispute or expansion. We take a different approach. First, an audit of the entire shop, then one plan and one firm to put your terms, GDPR, agreements and brand protection in order — with both legal versions from the outset if you sell into Czechia.
- Lawyer registered with both the Slovak and Czech Bar Associations
- Initial audit — first we identify what is actually missing
- Fees agreed in advance
What we'll do for you
We start with an audit. We review the shop from the customer's and inspector's perspectives and explain what is sound, what needs fixing and what can wait. Only then do we agree the scope and fee for each part. You do not pay blindly for a package.
Select an item to see the details.
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Initial online shop audit
Ordering process, documents, cookie banner, agreements and brand — you receive an overview with priorities. It determines the further work required, rather than a price list of items you do not need.
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Terms and conditions and complaints procedure
Tailored to your products and processes for Slovakia, Czechia or both. The online shop terms and conditions page explains the process in detail.
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GDPR, cookies and customer data
Documentation, consent, cookie banner and processor agreements aligned with how your website and marketing actually work. See the GDPR and personal data protection page for details.
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Agreements with suppliers, carriers and payment gateways
Your shop's supporting framework — delivery terms, liability for shipments, outages and complaints involving your partners. So the online shop does not always bear the risk alone.
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Online shop brand protection
The name, domain and identifier under which you sell — we check for conflicts and propose protection to prevent others using the brand whose promotion you fund.
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Disputes, supervision and ongoing support
Assistance with customer disputes and proceedings before the Slovak Trade Inspection (SOI), detailed on the consumer disputes page, plus ongoing support — we update documents when legislation changes, so you do not have to monitor it yourself.
Deliverablean audit report with priorities, followed by complete legal support for your online shop: documents, agreements and agreed ongoing assistance
How it works
Does this process fit your matter? Describe it to the attorney →
- Auditday 0
You send your shop's address and complete a short questionnaire. We review documents, processes and agreements, then prepare an overview of what is sound, what is risky and what to address first.
- Addressing each part under one planaccording to priorities
Following the audit, we agree scope and fee. We prepare documents and agreements in risk order — first what could result in a fine or dispute, then the rest.
- Ongoing support
We deliver the completed legal documents with implementation instructions. If you wish, we agree ongoing support — monitoring legislative changes and updating documents before they become a problem.
No-obligation enquiry
Ready to start?
Send us an enquiry. We reply within 24 hours with a price confirmation and next steps. The first 30-minute consultation is free and commits you to nothing.
- 1Send your enquiry via this form
- 2Within 24 h you get a price confirmation and plan
- 3We start work only after your approval
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Or email us about this matter.
What clients ask
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How does the initial online shop audit work?
You send your shop's address and complete a short questionnaire about products, delivery, payments and existing documents. We review the shop as customers and supervisory authorities see it — from ordering through the terms and cookie banner to complaints handling. The result is an overview with priorities, on which we base the agreed next steps and fee.
I already have some terms and GDPR documents. Is an audit worthwhile?
Precisely then. Most online shops have some documents — the question is whether they match actual operations and current legislation, which has changed substantially in recent years. We will not rework what is sound; the audit identifies the real gaps.
Must I address everything at once, or can we proceed in stages?
In stages — the audit establishes the order by risk, and you decide the pace. The package's purpose is not that you pay for everything at once, but that its parts fit together: the terms match the GDPR documents, carrier agreements match complaints handling, and you do not have to coordinate several providers.
I currently sell only in Slovakia and plan to enter Czechia. What does that mean legally?
Sales to Czech consumers generally attract protection under the customer's law — merely translating the terms is therefore insufficient. You need Czech legal versions and processes adapted to Czech supervision. With a lawyer registered with both Bar Associations, we prepare both versions together using a consistent approach, so your support team can work the same way in both countries.
What does ongoing support mean?
E-commerce legislation changes frequently — rules on discounts, reviews, complaints and cookies. With ongoing support, we monitor changes and update documents before they create inspection risks. We agree the scope and terms according to your shop's size.
A customer is threatening to contact SOI or go to court. Can you help?
Yes. We assess the claim, prepare proper complaint handling and represent you before SOI, in alternative dispute resolution and in court — see the consumer disputes page for details. If the dispute reveals a weakness in your documents, we fix it immediately to prevent recurrence.
Legal Q&A
Common questions on this topic
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How long does a customer have to return goods bought online?
A consumer may withdraw from a distance contract with an online shop within 14 days without giving a reason. For goods, the period starts on receipt. Statutory exceptions include custom-made goods and unsealed goods protected for hygiene reasons. If the seller fails to provide proper withdrawal information, the period extends by up to 12 months.
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What duties apply when I process customers' personal data under the GDPR?
You may process customer personal data only with a valid legal basis, most commonly contract performance, a legal obligation, legitimate interests or consent. Core duties include informing individuals, enabling them to exercise their rights, securing the data appropriately and notifying the supervisory authority of serious breaches without undue delay. The scope depends on what you process and why.
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What information must an online shop provide, and how is an order placed?
As an information society service provider, an online shop must keep seller identification permanently accessible: business name, registered office, contact details, register information and supervisory authority. Before submission, customers must be able to check and correct errors; after receipt, the order must be confirmed electronically without delay. Further information duties apply to consumers.
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Further reading
The end of duty-free consignments up to EUR 150: online store rules from 1 July 2026
Council Regulation (EU) 2026/382 abolished duty relief for consignments up to EUR 150. Until 1 July 2028, IOSS imports and postal or courier consignments attract EUR 3 duty per item, changing the economics of every order for stores relying on low-cost imports.
Read more →
A year of discount inspections: what SOI actually fines in promotions and sales
SOI completed a nationwide discount inspection campaign under Act No. 108/2024 Z. z. Of 180 establishments, 23 had price-reduction deficiencies and the first fines are being imposed. What inspectors find and how online and physical stores should prepare.
Read more →
Agile software development: a contract designed for sprints
Sprints do not fit a conventional contract for work: scope is flexible, software is delivered incrementally and acceptance is ongoing. A framework agreement with orders, budget caps, a definition of done and rules for the backlog and repository handover provides a solution.
Read more →