The bank is not automatically liable merely because the issuer is not paying. The debt remains the issuer's obligation. However, the bank may be liable to you for loss if it breached its duties when selling the bond, for example by misleadingly presenting it as safe, failing to explain the risks or recommending it without assessing whether it was suitable for you. Generally, you must also prove that you would not have invested had the bank acted properly. At the same time, preserve your claim against the issuer. The Investment Guarantee Fund does not cover the issuer's failure to pay.
A bank employee offered you corporate bonds paying higher interest than a deposit and described them as a safe investment. The issuer then stopped paying the return or failed to repay the principal. The issuer still owes you the money, and you need to pursue your claim against it, as explained in the question the issuer has failed to pay a bond. However, the seller may have breached the rules of the Securities Act (Act No. 566/2001 Z. z.) when selling the bonds and may be liable for the loss caused by that breach. The rules governing an investment firm’s conduct towards clients also apply to banks providing investment services (Section 79a(2)).
What the seller was required to do
The starting point is a rule applying to all information the seller gives clients:
The following quotation is reproduced in its original language:
Všetky informácie vrátane marketingového oznámenia, ktoré adresuje obchodník s cennými papiermi klientom alebo potenciálnym klientom, musia byť jednoznačné, prehľadné a nezavádzajúce.
The seller was required to explain clearly the risks of the bond and whether it was intended for retail clients, taking its target market into account (Section 73d(1), letter b)). If the seller made a personal recommendation to you to buy the bond, this may have constituted investment advice (Section 6(6)). In that case, the seller had to establish your knowledge and experience, your financial situation, including your ability to bear losses, and your investment objectives; recommend only a suitable instrument (Section 73f(1)); and provide you with a written suitability statement before the transaction (Section 73f(3)), or, for a distance transaction, immediately afterwards if the conditions in Section 73f(4) were met. For other services, the seller was required to assess appropriateness and warn you if the bond was not appropriate for you (Section 73g). The seller was exempt from this duty only if all the conditions in Section 73h(1) were met, including a transaction in a non-complex instrument carried out at your initiative after a clear warning that appropriateness would not be assessed. The article NBS and the sale of corporate bonds explains how the National Bank of Slovakia monitors compliance with these rules for corporate bonds.
If a financial agent arranged the bond investment for you, the agent is liable for loss caused in the course of financial intermediation, and an independent financial agent must hold insurance for this liability (Section 30(1) and (2) of Act No. 186/2009 Z. z.). In the case of a tied financial agent, the financial institution for which the agent works may have assumed liability (Section 30(6)).
When a claim for damages arises
A breach of duty alone is not enough to establish a claim for damages. The claim also requires loss and a causal link between the breach and the loss, so you generally need to prove that, had the seller acted properly, you would not have invested in the bond or would have invested differently. The documents from the sale are crucial: the knowledge and experience questionnaire, the suitability statement or warning that the investment was inappropriate, marketing materials, emails and records of conversations. The seller’s conduct is assessed under the version of the law in force at the time of the sale. Whether the claim is governed by the Civil Code or the Commercial Code, and which limitation period applies, depends on the nature of your contractual relationship with the seller. You should therefore not wait until recovery efforts against the issuer have ended before pursuing the claim.
What to do
- Ask the seller for copies of all documents you signed or received when making the purchase.
- Submit a written complaint to the seller. An investment firm must provide clients with at least one out-of-court mechanism for resolving complaints and disputes (Section 69(4) of Act No. 566/2001 Z. z.). The Slovak Trade Inspection does not handle disputes arising from financial services contracts in its capacity as an alternative consumer dispute resolution body (Section 3(2), letter c) of Act No. 391/2015 Z. z.).
- The National Bank of Slovakia handles submissions from clients of supervised entities (Section 1(3), letter c) of Act No. 747/2004 Z. z.). A submission may lead to supervisory action concerning the seller. However, a claim for damages must be pursued against the seller, potentially through out-of-court dispute resolution or court proceedings.
- At the same time, safeguard your claim against the issuer, particularly the deadline for lodging a claim if the issuer enters bankruptcy.
The Investment Guarantee Fund protects against the failure of the investment firm with which your assets are held, not against the issuer’s failure. This is explained in the article unpaid bonds, the guarantee fund and the seller. An approved prospectus is not a guarantee either, as we explain in the question does approval of a prospectus mean that the issue is safe.
Through our recovery of bond claims service, we assess both your claim against the issuer and how the sale was conducted. Send us the terms and conditions of the issue, a statement from your securities account and the documents you received from the seller.
This answer provides general information on the law as at 3 October 2026. It does not constitute legal services or replace an assessment of an individual case. The details of your situation may differ. Book a consultation to discuss them.