IT, online stores and brand protection · Czechia and Slovakia
Terms and conditions review
Most online shops' terms grew through copying and years of small edits. Consumer law changes effective from 1 July 2024 added requirements older texts do not address. We review your terms, complaints procedure and notices and provide practical findings: what is invalid, what poses a risk and what to fix first. Promptly, for a fixed price and without any obligation to order further work.
- Fixed price and prompt delivery
- Findings ranked by severity
- Slovak and Czech document versions
What we'll do for you
A clearly scoped initial service — a fixed price, prompt delivery and findings you can use immediately.
Select an item to see the details.
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Document review
We compare terms, complaints procedures and withdrawal notices against current Slovak or Czech law, including unfair clauses that are invalid by law.
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Comparison with actual processes
We check whether the documents reflect how the shop actually operates — ordering, payments, delivery and returns. A gap between wording and reality is more common than defective wording alone.
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Prioritised findings
A written list ranked by severity — what is unlawful, risky or merely cosmetic, with recommendations on what to correct first.
Deliverablea written review report — risks and invalid clauses ranked by severity, with recommended corrections
How it works
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- Send the documentsday 0
Send the documents and shop address; we confirm the price usually within 24 hours.
- Reviewusually a few working days
We review the documents and shop and prepare the report.
- Consultation
We discuss the findings and next steps — corrections by your team or new documents from us.
The least expensive way to establish an online shop’s legal position is to have a lawyer read its documents before the regulator or opposing party does. A terms review does exactly this: a defined scope, prompt work and findings expressed as priorities rather than statutory provisions.
We will not sell you additional work: the report is a complete deliverable, and what you do with it is your decision.
No-obligation enquiry
Ready to start?
Send us an enquiry. We usually reply within 24 hours with a price confirmation and next steps. The first 30-minute consultation is free and commits you to nothing.
- 1Send your enquiry via this form
- 2Usually within 24 h you get a price confirmation and plan
- 3We start work only after your approval
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Prefer to book a time right away? Book a consultation →
Or email us about this matter.
What clients ask
Didn’t find your question? Ask us directly →
What exactly will I receive?
A written report with findings at three severity levels: legal breaches needing immediate action, risks likely to arise in a dispute or inspection, and recommendations improving your position. Each finding identifies the issue and how to correct it — the report is useful without further work from us.
Why a review instead of new terms immediately?
New terms are not always needed. If the documents are fundamentally sound, targeted corrections suffice — and the review tells you that for a fraction of the price of new terms. If they are unusable, the report explains why; the decision remains yours, without pressure.
Will you also review the Czech version?
Yes. As a firm whose lawyer is admitted to both Bar Associations, we review both language and legal versions and flag differences. A common finding is that the Czech version merely translates the Slovak one and ignores Czech law.
Will our terms still hold up after 27 September 2026?
In Slovakia, further pre-order information and new prohibitions apply from that date: in particular the harmonised notice on the legal guarantee of conformity, reparability information, environmentally friendly delivery options and rules on environmental claims. Most of them concern product pages, the basket and marketing rather than the text of the terms, so our review covers those as well.
How long does the review take?
For a normal document set, a few working days after receiving the materials. We usually confirm the date and price within 24 hours. If an inspection or request is urgent, tell us — we can adapt.
Legal Q&A
Common questions on this topic
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Can the Slovak Trade Inspection fine our online shop from screenshots alone, without an on-site inspection?
Yes. Act No. 108/2024 Coll. expressly permits remote supervision, including checks of online interfaces. Inspectors take screenshots and can conduct the entire inspection without visiting your premises. They serve commencement notices and records through your slovensko.sk electronic mailbox, so you learn of the inspection only if someone monitors it. Fines concern what actually appears online, most commonly unfair terms and missing consumer information.
Read the answer -
How should we display discounts, and what is the lowest price in the previous 30 days?
Every goods price reduction announcement must state the previous price, meaning the lowest price at which you sold the goods in the 30 days before the reduction (Section 7 of Act No. 108/2024 Coll.). The discount must also be calculated from that price, not the regular pre-promotion price. The Slovak Trade Inspection actively checks shops and websites, comparing price records with displayed prices. A struck-through price inconsistent with the history can lead to a fine.
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May we reject a complaint where the customer has no receipt or original packaging?
Not on that ground alone. The Civil Code governs where and how a defect may be reported; it does not make production of a receipt a condition, and a purchase in an e-shop can generally be verified from your own order and payment records. The law does not link the original packaging to liability for defects, so a term requiring “complaints only in the original packaging” limits the consumer's rights. You may reject a complaint about an item the customer demonstrably did not buy from you, or about a defect for which you are not liable, and you must notify the reasons in writing.
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Further reading
Complaints after 31 July 2026: what an e-shop must change in its complaints procedure
For purchases made from 31 July 2026, the seller’s period of liability for defects is extended by 12 months after the first repair, and before remedying a defect the seller must inform the buyer of the choice available. We examine which purchases the new rules cover and what an e-shop’s and a bricks-and-mortar store’s complaints procedure must reflect.
Read more →
A complaints procedure for Slovakia and Czechia: where the two regimes diverge
An e-shop selling into both countries cannot make do with one complaints procedure translated into two languages. We compare the Slovak and Czech rules on liability for defects on the points support staff work with daily: time limits, the burden of proof, notification of a defect, extension after repair and confirmations for the customer.
Read more →
The end of duty-free consignments up to EUR 150: online store rules from 1 July 2026
Council Regulation (EU) 2026/382 abolished duty relief for consignments up to EUR 150. From 1 July 2026 to 1 July 2028, goods sold at a distance via IOSS or in postal or courier consignments attract EUR 3 duty per item, changing the economics of every order for stores relying on low-cost imports.
Read more →